Customer Success Consultant | Retention - Renewal

Today, we are the leading dental software in the Brazilian market. We serve more than 17 thousand clinics and practices, and impact the lives of more than 40 million people. Simples Dental is also part of the Henry Schein group, which holds the leadership of the global dentistry market.

Do you want to work at a startup that cares about each customer's experience and how to deliver success throughout their entire journey with us?

If your answer is YES, your moment has come! 😎💻

Let's change the dental market together with us? 🦷🚀🎉

WHAT WILL THIS PERSON DO?

• Lead end-of-promotion negotiations: approach the customer before billing returns to full value and take the conversation through to closure, preferably on an annual plan;
• Confirm annual renewals and treat as negotiation when the customer signals they may leave;
• Overcome price, competitor, and low usage objections with the offers outlined in the company's sequence;
• Record each conversation and outcome in the CRM, with reason for exit when applicable;
• Comply with contact cadence and response time agreed with the team;
• Bring to leadership and the sales team what the customer is saying, and propose improvements to the script and offers;
• Work together with Finance and Support to resolve what blocks the renewal.

WHO ARE WE LOOKING FOR?

• Someone who has already negotiated with a customer who wanted to leave, and knows what to say after the first "no";
• Someone with sales team energy: fast pace, many conversations at the same time, quota every month;
• Close and direct communication via WhatsApp and telephone, including audio;
• Organization to keep the portfolio recorded and the queue cleared;
• Like for variable compensation: part of the salary comes from hitting the target.

REQUIREMENTS AND QUALIFICATIONS:

• Experience in retention, renewal, billing, inside sales or active telemarketing, with quota;
• Ease of negotiation via WhatsApp and telephone, including audio;
• Experience with CRM or customer service tool (Pipedrive, UTalk or equivalents);
• Organization and discipline to track your own portfolio and your own numbers;
• Experience in a dynamic environment, with monthly quota.

DIFFERENTIALS

• Experience in retention or renewal of SaaS or recurring high-volume service;
• Experience with variable compensation;
• Experience in a large base with low average ticket;
• Knowledge of the dental or health market.

Additional information

WHAT DO WE OFFER?

In addition to working at the most fun and caring company you've ever seen (that's what our employees say).

VA/VR of R$1,000.00 | Ifood card - no discount on vacation;

Home Office assistance of R$150.00;

Wellz - mental health/Psychotherapy | No cost to the employee;

Gympass - physical health/Gyms | Extensible to dependents;

Guapeco - health plan for your pet;

English class | No cost to the employee;

Unimed health plan | With co-participation;

Coworking daily allowance reimbursement | For all states;

Extended paternity and maternity leave;

Baby basket on board for future moms and dads;

Agreement with Farmasesi | Only for SC;

Agreement with Sesi Education | Only for SC;

Birthday day off;

Notebook and monitor sent to you;

Voucher of R$2,000.00 to buy the rest of the equipment you need.

People from diverse points across Brazil to further promote our diversity culture!

We are a young company with a lot of experience and much to learn. We believe in a better world for all people and therefore we hire people under equal opportunities regardless of gender, ethnicity, race, religion, sexual orientation or any other factors. At Simples Dental, we believe in and encourage the potential of each one.

And to make sure we are on the right track, building a more diverse and inclusive environment, we ask that if for any reason the description of this vacancy excluded you, send us feedback to improve this form → Link